Refund Policy

At Maison des Vials, every fragrance is carefully hand decanted and packaged specifically for you. We want your order to arrive beautifully, securely, and exactly as expected.

Authenticity Guarantee

Every fragrance sold by Maison des Vials is authentic and decanted directly from an original manufacturer bottle.

We never dilute, alter, reformulate, or add anything to our fragrances. Each decant is freshly filled using a clean atomizer, clearly labeled, securely sealed, and individually packaged for shipment.

Maison des Vials is an independent fragrance decant retailer and is not affiliated with, endorsed by, or sponsored by any fragrance house or designer brand featured on this website.

Final Sale Policy

Because fragrance decants are personal care products that are hand filled specifically for each order, all fragrance purchases are final sale.

For health, hygiene, and product integrity reasons, we cannot accept returns or exchanges once an order has shipped. This includes fragrances that have been opened, sprayed, tested, or partially used.

Gift cards and sale or clearance items are also final sale.

This policy does not limit your rights if your order arrives damaged, contains an incorrect item, or is missing an item.

Fragrance Preferences and Performance

Fragrance is wonderfully personal. A scent that is magical on one person may smell completely different on another.

Maison des Vials cannot provide refunds or exchanges because a fragrance:

Does not match your personal preference

Smells different from what you expected

Does not last or project as strongly as expected

Develops differently on your skin

Appears different from a previous bottle or sample

Fragrance longevity, projection, and development may be affected by skin chemistry, hydration, weather, storage, application, fragrance concentration, and manufacturer batch variations.

You may notice an alcohol scent immediately after spraying a fragrance. This is normal for alcohol based perfume and should dissipate as the fragrance begins to develop. It is not an indication that the fragrance has been diluted.

Our 2ml Sample Sprays are the best choice when trying an unfamiliar fragrance before purchasing an 8ml Travel Spray.

Damaged, Leaking, Incorrect, or Missing Items

Please inspect your order when it arrives.

If an item is damaged, leaking, incorrect, or missing, contact Maison des Vials through our Contact page within 48 hours of the carrier’s recorded delivery.

Please include:

Your name and order number

A brief description of the issue

A photo of all items received together

Clear photos of the affected item and its packaging

Photos of the inside and outside of the shipping mailer or box if the package was damaged or leaking

Please keep the fragrance, atomizer, original bag, and shipping packaging until your claim has been reviewed. These materials may be required for verification or for a carrier claim.

Once the information has been reviewed, Maison des Vials may provide a replacement, store credit, or refund, depending on the circumstances and available inventory.

Claims submitted after 48 hours or without enough information to verify the issue may not be eligible for replacement or reimbursement.

Lost or Missing Packages

If tracking shows that your package is still in transit, please allow the carrier time to complete delivery.

If tracking shows the package as delivered but you cannot locate it, please check with other members of your household, nearby neighbors, your building office, and the delivery carrier.

Contact Maison des Vials if the package remains missing. We will review the tracking information and assist with the appropriate carrier inquiry. Packages confirmed as lost in transit will be handled with a replacement or refund, depending on product availability and the results of the carrier review.

Maison des Vials is not responsible for orders delivered to an address entered incorrectly at checkout or for packages lost after confirmed delivery to the address provided. We will still do our best to help because perfume disappearing into the universe is not the fragrance journey anyone ordered.

Order Changes and Cancellations

Because orders may be prepared shortly after purchase, changes and cancellation requests are not guaranteed.

Contact Maison des Vials as soon as possible if you need to change or cancel an order. Once an order has been filled, packaged, or shipped, it cannot be canceled or modified.

If Maison des Vials cannot ship your order within the stated timeframe, you will be notified and given the option to accept the delay or cancel the affected portion of your order for a refund.

Payment Disputes

If you believe there is a problem with your order or payment, please contact Maison des Vials first so we have an opportunity to investigate and help.

For payment disputes or chargebacks, Maison des Vials may provide the payment processor with relevant order records, tracking information, delivery confirmation, claim documentation, and customer communications.

Fraudulent purchases, false claims, or repeated abuse of store policies may result in the refusal of future orders.

Contact Us

Questions about your order or this policy may be submitted through the Maison des Vials Contact page.

I intentionally removed the big “Fraud Prevention” energy from the headline. Customers should feel protected by the policy, not as if they are being frisked before checkout. This version still protects you, clearly states that scent preference is not refundable, and preserves legally required refunds for orders you do not ship. The FTC requires online sellers to offer cancellation and a refund when they cannot meet the promised shipping timeframe. FTC guidance

This is business policy language, not individualized legal advice, so a California business attorney should review the final version before publication.